I deleted 11.3 and I'll just wait 6 months until they fix this. So its either fix your problem with an old install or stay with the problem and engage with an automated support process (as above). So, basically if you delete 11.3 (as I did) there's no path forward with support. We look forward to hearing back from you. I still have Ableton Live 10 Suite on computer. My workflows are meticulous and I didn’t change anything except download and install update. To send files over 50 MB, use online storage (Google Drive, Dropbox) or a one-click host (WeTransfer) to generate a link, and paste the link into your reply.įailing to reply with the requested information may result in an additional delay. I’ve uninstalled Ableton 11, restarted, re-installed and I still get prompts that these templates (.als files) are corrupt. You may also include documentation such as a screenshot or short video. If Live has crashed, the most recent Crash Report: To generate a Status Report, go to Live > Help > Get Support, and attach the. Please reply to this email with the following: In order to provide further support for your case, we need more information. We offer detailed troubleshooting steps in our Knowledge Base. Thanks for contacting Ableton Tech Support.
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